Privacy Policy

Scope

This policy applies to Team Solutions s.r.o. ("Team Solutions", "We", "Us", or "Our"), the provider of the TeamGuru leadership software suite and service. Team Solutions is committed to protecting the privacy of your personal information. This policy covers all personal data processed by us, regardless of the means by which the data is collected, including data collected through our website, mobile applications, and other digital and offline channels.

Introduction

This policy sets out our commitment to protecting the personal data of all individuals with whom we interact, in accordance with the General Data Protection Regulation (GDPR). We are committed to ensuring the security and protection of any personal data that we process, and to providing transparency on how we use and retain that data.

Data Collection

We will only collect personal data that is necessary for the specific purpose for which it is being collected. We will inform individuals of the purpose for which their data is being collected at the time of collection and obtain their explicit consent when necessary. When you submit a form on our website (contact, demo, support, or referral), we also record anonymous session context — such as how long you spent on the site, how many pages you viewed (including the list of page paths you visited during that session, capped at 50), which page you landed on, the referring site, and any UTM campaign parameters from the URL — to help us understand lead quality. In addition, we resolve your approximate location (city and country) from your IP address at the moment of submission, using the third-party service ipapi.co. The raw IP address itself is not stored in our database; only the derived country and city strings are retained. Session context is also held in your browser's local storage. All of this is used solely for the legitimate interest of evaluating and responding to your enquiry.

Data Processing

We will process personal data in a fair, lawful, and transparent manner. We will only process personal data for the specific purpose for which it was collected, and we will not process it in any other way that is incompatible with that purpose. We will implement appropriate technical and organizational measures to ensure the security of personal data.

Data Retention

We will not retain personal data for longer than is necessary for the purpose for which it was collected. We will periodically review the data we hold and delete any data that is no longer required.

Data Security

Team Solutions takes the security of your personal information very seriously and has implemented appropriate technical, organizational and administrative measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures include, but are not limited to, the use of firewalls, encryption, and secure server environments. We also regularly review and update our security measures to ensure that your personal information is protected at all times.

We also require that our employees, contractors, and third-party service providers who have access to your personal information are bound by strict confidentiality agreements and are required to adhere to our security protocols.

In the event of a security breach, we will promptly notify all affected individuals and take necessary steps to mitigate the effects of the breach and prevent similar incidents from occurring in the future.

Data Access and Correction

Individuals have the right to access and correct their personal data. We will provide individuals with access to their personal data upon request and will correct any inaccuracies in the data.

Data Breaches

We will report any data breaches to the appropriate authorities within 72 hours of becoming aware of the breach. We will also inform affected individuals of any data breaches that may affect them.

Your Privacy Rights

• Right to be informed. We will inform individuals about the collection and use of their personal data through clear and concise privacy notices.
• Right of access. Individuals have the right to access their personal data and any information related to its processing.
• Right to rectification. Individuals have the right to have their personal data corrected if it is inaccurate or incomplete.
• Right to erasure. Individuals have the right to request the deletion of their personal data in certain circumstances.
• Right to restrict processing. Individuals have the right to request that processing of their personal data is restricted in certain circumstances.
• Right to data portability. Individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format and the right to transmit that data to another controller.
• Right to object. Individuals have the right to object to the processing of their personal data in certain circumstances.
• Right not to be subject to automated decision-making. Individuals have the right not to be subject to a decision based solely on automated processing, including profiling.

Cookies

We use cookies on our website to enhance the user experience and to collect anonymous data for analytics and marketing purposes.

We will inform individuals about the use of cookies on our website and obtain their consent before placing any non-essential cookies on their device. Individuals have the right to refuse the use of cookies and can do so by adjusting their browser settings.

Third Parties

We may share personal data with third parties for specific purposes, such as providing services or fulfilling legal obligations.

We will only share personal data with third parties that provide adequate levels of data protection and have appropriate safeguards in place. We will ensure that any third-party service providers are contractually bound to process personal data in accordance with this policy and GDPR.

International Data Transfer

If we transfer personal data outside the European Economic Area (EEA), we will ensure that the recipient provides an adequate level of data protection.

AI Features Privacy and Data Usage

The Artificial Intelligence (AI) features within TeamGuru, including AI Insights and Predictions, are solely intended to enhance productivity and support better decision-making for our users. Our AI features process only anonymized numerical data to generate valuable insights without compromising privacy.

• Anonymized Data Only. Only anonymized numerical data is processed by the AI models, with no access to identifiable information such as customer names, roles, or other personal details.
• No Model Training. Data analyzed by AI is used exclusively for real-time analysis and is never stored or reused for model training, safeguarding your information from future reuse.
• Third-Party AI Providers. When utilizing third-party AI models, we partner only with providers that comply with GDPR and maintain high data security standards. These providers guarantee that data is processed securely and not used for training purposes.
• Right to Explanation. We prioritize transparency in how AI generates insights. Users may request explanations regarding how specific insights are derived from their anonymized data.

Changes to This Policy

We may update this policy from time to time. If we make changes, we will post the updated policy on our website and update the effective date at the top of this page.

Compliance

We will regularly review our compliance with this policy and take appropriate steps to address any issues that arise.