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Security & Privacy

Top class level of security management

Security Overview

 

Rock solid people

The security starts with a selection of the right people. All our team members have a proven track record (professional qualification, security and safety trainings).

Everybody who is interacting with the application in any state of its design, operations and maintenance has signed and internal NDA. We will be happy to sign yours if required.

Certified processes

Our processes are designed, certified and periodically assessed against the reguirements of ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management) 

Design & testing

We employ strict design principles and processes. Each update goes through a formal testing prior to its release.

Logical access control

The TeamGuru service uses a robust system for user rights management. That means that you have a total control over the access to any part of the service.

Secure login and communication

Strong passwords are required to enter the application. The passwords are stored with one-way encryption in our servers, meaning not even our team can ever access your password .Logging in uses 256-bit encryption, which is the same high-security standard that online banking uses.

Professional data center

TeamGuru dedicated fail-over servers infrastructure is located in a protected, ISO27001:2005 certified,  Tier3+ data center with a 24/7 security control.

Keeping best-in-class security level

Security is our number 1 focus. We keep improving our processes and technologies to make the services delivered to you meet the best-in-class standards.

Would you like to know more?

Please get in touch using a form in the Contacts section and request more information on TeamGuru security processes.


Privacy Policy

(Last Update: May 24, 2018)

This Privacy Policy applies to teamguru.com which is owned and operated by Team Solutions s.r.o. ("Team Solutions", "We", "Us" or "Our"). Team Solutions is committed to protecting the privacy of your personal information.

This Privacy Policy describes how Team Solutions collects, uses, shares and secures the personal information you provide Us. This Privacy Policy applies to data collected by Team Solutions through the TeamGuru Platform, Web site, other web pages that we operate in which we post a direct link to this Privacy Policy (each a "Team Solutions Site"). It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. By voluntarily using a Team Solutions Site and/or providing data or other information by or through a Team Solutions Site, you (on behalf of yourself and/or the legal entity that you represent) are indicating your consent to this Privacy Policy and agree, on behalf of yourself and/or the legal entity that you represent) to be bound by its terms.

Personal Information We Collect From You

Personal Data You May Choose to Provide to Team Solutions

You can visit a Team Solutions Site without telling us who you are and without actively revealing any personal information about yourself except for certain personal information which may be collected as a result of your visit to the Site (e.g. your "digital fingerprint", see the next section for more information). There are times, however, when We may need certain personal information from you.

You may choose to provide us with personal information (such as your name, email address, phone number, business contact information, and billing information) through a Team Solutions Site when you elect to register with Team Solutions in order to download or access our products or services. When you provide Us personal information in order to register with Team Solutions, such personal information will be used in order to provide you with access to the requested products, services content and/or information, or for the purpose of providing you with professional services and/or support, as necessary under a contractual agreement. We may also use the personal information to help us understand who is using our products and services and to help us manage business development activities. Team Solutions may also use personal information for marketing purposes. For example, Team Solutions may use information you provide to contact you to further discuss your interest in our products or services and to send you information regarding Team Solutions and its partners, such as information about promotions or events. If you tell Us that you do not want Us to use this personal information as a basis for further contact with you, We will respect your wishes. Please contact us at privacy@teamguru.com.

Personal Information that are Collected Passively

As is true of most websites, Team Solutions gathers certain information automatically and stores this data in log files. This information may include Internet protocol ("IP") addresses, browser type, the identity of your internet service provider ("ISP"), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

Information Related to Data Collected for our Customers

In the case of individuals using the Team Solutions Platform, Team Solutions collects information under the direction of Our business clients ("Customers") acting on your behalf and has no direct relationship with the individuals whose personal information it processes. Team Solutions works with its Customers to help them provide notice to their customers and end users concerning the purposes for which personal information is collected. The use of personal information collected through the Team Solutions Platform shall be limited to the purpose of providing the products or service for which you have engaged Team Solutions.

How We Use Personal Information We Collect from You

Newsletters

If you wish to subscribe to Our newsletter, We will use your name and email address to send the newsletter to you. Out of respect for your privacy, We provide you with a way to unsubscribe. Please see the "Choice/Opt-out" section of this Privacy Policy.

Improvement of our Services

When you visit a Team Solutions Site, Team Solutions collects your IP addresses to track and aggregate pseudonymized information. For example, Team Solutions uses IP addresses to monitor the regions from which customers and visitors navigate to a Team Solutions Site, which features they use etc.

Team Solutions and our online marketing partners (including certain advertising and sales generation service providers) use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about Our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.

We may combine the passively collected information described in the previous section with other information We collect about you. We do this to improve services We offer you (including the product experience), and to improve overall marketing, analytics, and site functionality.

Usage of Team Solutions Platform

If you are end user customer of TeamGuru Platform, We use your personal information to provide you with an identity on the TeamGuru Platform. Your personal information may be made available to other end users from within your organization with whom you collaborate within the TeamGuru Platform and to relevant Team Solutions personnel responsible for support and Platform operations.

Authentication and Personalization

We use cookies to remember users’ settings (e.g. language preference), for authentication on the TeamGuru Platform applications and to provide relevant information on our public websites. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

Security

As part of Team Solutions's general security features, Team Solutions also collects IP addresses from end user customers and sets certain cookies when a customer logs into the Team Solutions Platform.

Links to Other Web Sites

A Team Solutions Site may contain links to other web sites. Team Solutions is not responsible for the privacy practices or the content of such third party web sites. The links from a Team Solutions Site do not imply that Team Solutions endorses or has reviewed the third party web sites. We suggest contacting the operators of those web sites directly for information regarding their privacy policies.

Adding a Participant to Register to a Training

If you choose to add a participant to register for a Team Solutions training session, We will ask you for that person’s name, email, company name, job title and phone number. We will automatically send him/her a one-time email inviting him/her to register. Team Solutions stores this information for the sole purpose of sending this one-time email and tracking success of the registration. Invited users may contact us at privacy@teamguru.com to request that We remove this contact information from our database.

Blogs/Forums/Chat Rooms/Bulletin Boards

If you use a blog, forum, chat room or bulletin board on a Team Solutions Site ("Forum(s)"), you should be aware that any personal information you submit in a Forum can be read, collected, or used by other users of such Forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in a Forum. To request removal of your personal information from our Forums, contact us at privacy@teamguru.com. In some cases, We may not be able to remove your personal information, in which case We will let you know if we are unable to do so and why.

Customer Testimonials

Team Solutions may post customer testimonials on a Team Solutions Site, which may contain personal information. We obtain our customers’ consent prior to posting their testimonials. If you wish to update or delete your testimonial, contact us at privacy@teamguru.com.

Social Media Widgets

Team Solutions Sites include social media features, such as the Facebook "Like" button and widgets, such as the "Share This" button or interactive mini-programs that run on a Team Solutions Site. These features may collect your IP address, which page you are visiting on a Team Solutions Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the applicable Team Solutions Site. Your interactions with each third party feature are governed by the privacy policy of the company providing the social media feature and widgets.

Customer Relationship

If you are a Team Solutions customer or you are working with Team Solutions sales personnel on a possible engagement between Team Solutions and your company, We may use your personal information you provided to Us, particularly your business contact information and information relevant for the engagement, for the purpose of managing the relationship and in connection with any potential contractual arrangements between our companies.

Support and Professional Services

If you are a Team Solutions customer or end-user of the TeamGuru Platform, We may be processing your personal information as a part of a professional services engagement and/or in order to provide You with our technical support services. The information collected for this purpose will include your contact information and all information relevant to the particular services engagement and/or to the issue that is being addressed by our support organization.

Choice

If you are a customer end user using the TeamGuru Platform and would no longer like to have your personal information used by Team Solutions or our customer, please contact that customer directly. If you seek access to personal information, or seek to correct, amend, or delete inaccurate personal information or other data, collected by Team Solutions under the direction of our customer, please direct your query to the customer (e.g. the entity that is the data controller). If the customer requests Team Solutions to remove the personal information or other data, We will respond to our customer request within 30 days.

Service Providers and Onward Transfer

Team Solutions may transfer personal information that We collect under the direction of our Customers to companies that help us provide our service. Transfers to these third parties are covered by the provisions in this Privacy Policy and in the service agreements We have with our Customers. All transfer of personal information to these third parties is subject to all applicable data protection laws and regulations, and, whenever required, subject to the specific contractual arrangements between Us and the third party. Team Solutions regularly verifies compliance of its service providers to applicable laws and regulations.

Our Disclosure of Your Personal Information and Other Information

Team Solutions is not in the business of selling your personal information. We consider this information to be a vital part of Our relationship with you. There are, however, certain circumstances in which We may share your personal information with certain third parties, as set forth below:

  • Related Companies: We may share your information with affiliated business partners, for instance, for the purpose of enhancing Our products and services or so that they can market their products or services to you. If you do not want Us to share your personal information with these companies, contact us at privacy@teamguru.com.

  • Agents, Consultants and Related Third Parties: Team Solutions, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When We employ another company to perform a function of this nature, We only provide it with the information that it needs to perform its specific function.

  • Legal Notice: In certain situations, Team Solutions may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal demand, when We believe in good faith that disclosure is necessary to protect Our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Team Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or by way a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.

International Transfer of Information Collected

To facilitate Team Solutions's global operations, Team Solutions may transfer and access information regarding Team Solutions customers from around the world, including the United States. This Privacy Policy shall apply even if Team Solutions transfers information regarding Team Solutions Customers, end users or Team Solutions Site users to other countries.

Customer Data

Team Solutions Customers and its end users may electronically submit data or information to the TeamGuru Platform for hosting and processing purposes ("Customer Data"). Team Solutions will not review, share, distribute, or reference any such Customer Data except as provided in the Team Solutions Terms of Use, in individual Customer service agreements, or as may be required by law. In accordance with the Team Solutions Terms of Use, Team Solutions may access Customer Data only for the purpose of providing the Team Solutions services, preventing or addressing service or technical problems, at a Team Solutions customer's request in connection with customer support matters, or as may be required by law.

Security

All personal information collected by Team Solutions is maintained in a secure manner, and all reasonable precautions are taken to secure this personal information. However, no email transmission or data storage is ever fully secure or error free. In particular, email sent to or from a Team Solutions Site may not be secure. Therefore, you should take special care in deciding what information you send to Team Solutions via email. Please keep this security limitation in mind when disclosing any personal information to Team Solutions through the Internet. The security of your personal information is important to us. When you enter sensitive information on our registration pages or order forms, We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at privacy@teamguru.com.

Schedule Notices and Alert Emails; Choice/Opt-out

Based on written selections you make once you initiate use of the TeamGuru Platform, you may receive schedule email notices generated by the TeamGuru Platform (such as dashboards, reports or key performance indicators) or related to Platform operations (e.g. including maintenance announcements) and special alert email communications describing Platform system status. If you no longer wish to receive our emails, newsletters or other communications (including scheduled Platform notifications or special alert emails), you may unsubscribe at any time by using the unsubscribe link located at the bottom of such communication or by sending us an email at privacy@teamguru.com.

Correcting, Updating and Accessing Your Personal Information

Upon request Team Solutions will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at privacy@teamguru.com. You will have the right to contact us to request information about the personal information we have collected from you and to request the correction, modification or deletion of such personal information. To make such a request and/or to pose any other questions regarding this Privacy Policy, please contact Team Solutions via email at privacy@teamguru.com. You may also correct, modify or delete your registration information by logging into your Team Solutions account and going to the account settings page. Requests made to Team Solutions to access, change or delete personal information will be addressed within 15 business days. We will retain your personal information We collect from you and that We process on behalf of our Customers for as long as your account is active or as needed to provide you products or services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Region or Locality Specific Privacy Rights

EU Privacy Rights

Team Solutions is committed to fully comply with the EU General Data Protection Regulation ("GDPR"). If your personal data (as defined in GDPR) that is being processed by Team Solutions are subject to GDPR, you are entitled to certain privacy rights, which are listed and explained below. If you wish to exercise any of these privacy rights under GDPR or if you need further information regarding those privacy rights, please contact us at privacy@teamguru.com.

Note that certain processing rights might be undertaken by Team Solutions only in those scenarios in which Team Solutions is a data controller. This set of processing rights excludes all situations in which Team Solutions processes Personal Data of Team Solutions customers and/or the customers’ clients on or through the Team Solutions Platform, where Team Solutions is a processor and not a controller.

  1. Right of confirmation

  2. Right of access

  3. Right to rectification

  4. Right to erasure (Right to be forgotten)

  5. Right of restriction of processing

  6. Right to data portability

  7. Right to object

  8. Automated individual decision-making, including profiling
     

Changes to Our Policy

We may change our business and any Team Solutions Site from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. Team Solutions reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. If We make material changes to this Privacy Policy, We will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices, and especially before you provide Team Solutions with any personal information. This Privacy Policy was last updated on the date indicated at the top of this Privacy Policy. Your continued use of a Team Solutions Site after any changes or revisions to this Privacy Policy have been published shall indicate your agreement with the terms of such revised Privacy Policy.

Contact Us

Personal Data are collected by:

Team Solutions s.r.o.
Lidicka 48
60200 Brno
Czech Republic, EU


Companies using TeamGuru to lead their operations include

 
 
 
 
 
 
 

Certified Quality & Security

ISO 9001:2008 Quality Management System
ISO 27001:2005 Information Security Management
 
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