8D reports that
prove it’s fixed.
Structured problem-solving for customer-facing quality issues. From team formation to permanent corrective action, every step documented.
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Customer complaints triggered chaos
A key customer reported a defect. Emails flew between departments. Someone started a Word document, someone else opened a different template. Three days later, the customer asked for a status update and you were still assembling the facts.
Now every response is structured
In TeamGuru all eight disciplines live in one report, each with a due date and an approval. Containment has an owner within hours, and the customer gets a PDF report under your logo instead of an email thread.
An 8D in TeamGuru
The same reel of film, answered to the customer in eight disciplines
Norvik found PE film on 500 parts that should have been wrapped in PP. The quality alert stopped the damage on the first day. Now the customer wants an 8D: who is on it, what was contained, why it happened and what stops it for good. Here is how that report comes together in TeamGuru, from the alert to the overview of every open 8D.
- 1
Start from the alert, not from a blank page
Initiate 8D on the quality alert opens the report with the description carried over and the two documents linked. Start 8D & Inform Responsible then emails everyone who owns a discipline.
Initiated from quality alertQA-0015 · PE film instead of PP on Line 48D Report- Doc No.
- 8D-0092
- Title
- PE film instead of PP on Line 4
- Customer
- Norvik Automotive
- Responsibles
- L. Roberts, J. Chen, M. Turner, K. Adams
- Severity
- High
Start 8D & Inform Responsible Email sent to 4 responsibles · 9/8, 9:15 AM - 2
Every discipline has a date
Requested completion shows a due date for each of the eight disciplines, prefilled from your template (containment within a day, for example) or set on the report. Green is approved, red is still open. Anyone sees where the 8D stands.
Requested completion1D Team 9/82D Problem 9/83D Containment 9/94D Root cause 9/155D Corrective action 9/226D Validation 10/67D Prevention 10/138D Recognition 10/20ApprovedCompletedOpen - 3
Contain first, then find the real cause
D3 lists the interim actions with target date, actual date and how effective they were. In D4 the team runs a 5-Why or an Ishikawa right in the 8D, the same tools as in RCCA, and writes down the root cause.
3D Interim containment actionsAction Target Actual % Effective Block lots PK-4417, PK-4418 9/8 9/8 100 % Sort stock at Norvik 9/9 9/9 100 % Replacement shipment 9/9 9/10 100 % 4D Root cause- Why? 1 PE film went on Line 4 instead of PP.
- Why? 2 The operator took the reel that looked right.
- Why? 3 PE and PP reels look the same.
- Why? 4 Only a small label tells them apart.
- Why? 5 Nothing checks the film at changeover.
Root cause summary: No check of the film type at changeover, and reels that differ only by the label. - 4
Approved, not just filled in
When a discipline is marked completed, the responsible person approves it or sends it back, and the footer shows who and when. In a supplier 8D the supplier logs in with limited access, fills in its own actions, and you approve them.
5D Permanent corrective actionBarcode scan of the film is mandatory at every changeover. Wrong film, no line start.
Completed · J. Chen · 9/22 Approve RejectWaiting for your approvalLabel PE and PP reels in different colorsSupplier · via Partners - 5
Every open 8D, and how far it has got
A report widget lists every open 8D with its progress through the eight disciplines, so management sees what is stuck without asking. Charts show open 8Ds by site and how many 8Ds you open each month.
8D reports Update for September 2026Open 8D reports- 8D-0092 PE film instead of PP on Line 4Torrance4/8
- 8D-0088 Mixed labels on shipping cartonsTorrance6/8
- 8D-0097 Missing torque mark on boltsBrno1/8
ApprovedCompletedOpenOpen 8Ds by site53211Torrance Monterrey Brno Pune SuzhouTotal 8Ds by month69754Apr May Jun Jul Aug -
What you get
Guided 8D workflow
Each discipline has its own guidance, fields and due date, and the responsible person approves it or sends it back. Nobody has to chase who did what.
Customer-ready reports
Export the 8D to PDF under your company's logo and send it, as an update after containment or as the final report. No copying into Word.
Timeline tracking
Every discipline shows its due date, who completed it and who approved it, and when. Overdue disciplines turn red, so you see where the 8D is stuck.
Recurrence prevention
Discipline 7 specifically addresses systemic changes to prevent the problem from happening again, anywhere in the organization.
Presenting this to your team or management?
Download a two-page overview of the 8D Reports module to share or print.
Everything connects.
8D Reports works on its own. Connected to the rest of TeamGuru it does more: every module below runs on the same platform, with one login.
Quality Alerts
Initiate 8D from a quality alert: the description carries over and the two documents stay linked.
Partner Collaboration
In a supplier 8D the supplier fills in its own actions through Partners, and you approve them.
Projects & Actions
A systemic problem can grow into a longer improvement project.
Document Control
What the 8D fixed goes into your process documentation, from PFMEA to standard work.
Tier Meetings
Open 8Ds can be reviewed at the SQDIP board in the tier meeting.
Management Reports
Open 8Ds and total 8Ds by month in a report widget for management.
Common questions
Do we have to complete all eight disciplines? +
Can customers see the 8D report while it is in progress? +
How long does a typical 8D take to complete? +
Can a supplier fill in its own 8D? +
Can the 8D follow our customer's form (VDA or customer-specific)? +
See 8D Reports in action
Book a personalized demo and see how TeamGuru handles 8D Reports for teams like yours.