What do you do when KPIs go south?
Kate Apking · Oct 15, 2019
Do you sit down and hope for it to get better, or do you drive actions to understand the root cause and fix the problems ASAP? Read more
Identify Gaps with a Skill Matrix created for Success
"I am 100% sure that all my employees are trained and up-to-date with all the job requirements." REALLY? In that case you must be using our new Skill Matrix feature when you are able to track your employees' knowledge based on a specific job role.
Isn't exciting and super easy to see at one glance that John needs some serious training in a customer service, while Jane is over exceeding the requirements? Knowledge is power! Be dynamic. TURN gaps INTO THE OPPORTUNITY.
Watch our short Preview
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